111 Health Advisor (previously 111 Call Handler) - Dearne Valley

RECRUITMENT FOR DEARNE VALLEY (ROTHERHAM)

Are you looking for a new opportunity, a change of career?

We have a variety of full and part time rota patterns and can now offer both full and part time training. This really is an exciting time for you to be part of the NHS111 team. Training courses planned for September 2023

111 Health Advisors are highly trained to assess and negotiate to ensure the best patient care and outcome - no two calls will be the same. We work around the clock receiving 111 calls from patients who need our help and advice. It is an incredibly rewarding role that allows you to really make a difference to our patients lives.

The role will be demanding and this role may not be for everyone, you will be dealing with a wide variety of patients including some very emotional situations. Successful candidates are required to have the skills to deal with the variety of patient calls in a compassionate, professional way. You will also use your strong customer service skills to deal with complex, sensitive, and sometimes distressing information to ensure the right level of appropriate care for our patients is sought.

You do not need any experience in healthcare as full comprehensive training will be provided, however you do need to be dedicated to caring for all our patients and be able to work out of hours as this is essential.