Business Service Analyst

As our next Business Service Analyst you’ll assess, define, test and support delivery of enhancements/fixes to YBS processes and systems through a variety of IT demands such as live incidents, technology upgrades and change demand across our Savings & Payments Domain.

What You'll Do

• Provide SME knowledge to assess and translate business needs into IT demand.
• Investigate and support the resolution of incidents, working alongside Service Leads as a primary point of contact for the business and operational users.
• Organise, lead and document business requirements workshops, ensuring appropriate attendance and confidently facilitating full engagement with stakeholders to deliver mutually agreed detailed, high quality business requirements.
• Work alongside Engineers to translate requirements and support throughout development to ensure the end products are fit for purpose and meet agreed quality criteria, acting as an intermediary between IT and the business.
• In conjunction with our Test Team ensure that new and amended systems, together with any interfaces, are tested with appropriate coverage to validate the quality of the delivery and that it satisfies the requirements as specified by the business.

How You’ll Do It

• Experience and knowledge of the systems and processes used within the YBS’s Savings, Branch or Finance functions.
• Good facilitation and presentation skills with excellent stakeholder management skills to work with a variety of business and IT colleagues at all levels.
• Either experience of business/requirements analysis or in-depth operational experience
• Good understanding and experience of change and delivery cycles with knowledge of processes and controls to support end to end delivery, ideally with experience operating in Agile and Waterfall methodologies.

Life at YBS

In addition to the usual benefits such as competitive salary, annual bonus and healthcare packages we offer you…

• Flexibility – Whether it’s picking up the kids from school or catching that early morning yoga session we have you covered.
• Celebrating Success – From everyday thank you cards, to our annual ‘Raising the Roof’ gala to celebrate our golden ticket winners we acknowledge our colleagues successes no matter how big or small.
• Giving Back – Fancy 31 hours of paid leave a year to get involved in community activities? Together last year, we completed more than 11,000 hours of volunteering!
• Inclusivity - We don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our colleagues, our customers and our community. We are proud to be an equal opportunities employer.
• Site Perks – Some of our sites have added little extras such as a gym, restaurant and free parking at our Bradford site, roof garden in Leeds, and on-site restaurant and free parking at our Peterborough site.

So….

If you are interested in the role of business services analysis and you want to develop a career in an empowering, respectful and supporting business then why not join us?

Our people are our heart and soul; we’re commercial and caring, big enough to offer you a challenge and small enough for you to make a real impact. We’re devoted to putting people first and doing the right thing by providing real help with real life.

We’d love to hear from you so why not apply today and be Your Brilliant Self!

Any Questions – Contact Tazafia Mahmood via email at tmahmood@ybs.co.uk