Supporter Services and Membership Coordinator – London Zoo

We’re ZSL, an international conservation charity. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. Through the work of our pioneering scientists, our dedicated conservationists and our unrivalled animal experts in our two zoos, we guide and enable others in the UK and all across the world. Inspiring, informing, empowering – working for wildlife.

ZSL is looking to hire a Supporter Contact Coordinators to join our busy Supporter Contact team based at ZSL London Zoo for five days a week (including working weekends). The Supporter Contact teams overall objective is to deliver excellent customer service and is the single point of contact for general enquiries, as well as being the portal through which other ZSL products and experiences can be sold and booked. Contact with supporters will be made via inbound and outbound phone calls, email and face-to-face in order to maximize revenue for ZSL.

Please note this role is a 12 month Maternity-Cover contract, for 3 days a week role (Monday - Wednesday)

You will have access to a blended program of Wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Program as well as regular webinars and activities around mental, physical, social and financial wellbeing. The opportunity to be part of an organisation that is committed to improving diversity and inclusion.

Other benefits include 25 days holiday, life assurance, stakeholder pension (ZSL will also match further contributions you may choose to make up to a further 5% - limited to 12% employer contributions), complimentary zoo tickets with a 30% discount in shops and online, subsidized canteen, enhanced paternity and maternity leave, season ticket loan, cycle to work scheme, discounted gym membership and access to a wide range of learning and development opportunities.

Applicants will need to upload their CV and covering letter (detailing relevant experience and skills, stating why they want the position and including details of availability) and can do this by clicking the "Apply for this job online" button on the ZSL website. We have three separate positions in the team with different hours so please apply for all positions you are interested in. If you have any queries regarding this position or when applying through the system please contact Human Resources at hr@zsl.org