Field IT Engineer

Role Overview & Responsibilities

<b>Role:</b> Field IT Engineer

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<b>Location:</b> Worcester, WR1

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<b>Hours:</b> Full-Time / Permanent

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<b>Salary:</b> Dependant on experience & Bonus Scheme

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About the role…

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A brand new opportunity has arisen for a Field IT Engineer to join EG Group, one of the world’s largest independent convenience retailers.

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Your role will be covering Worcester / South of UK area including Gloucester/Milton Keynes and will involve delivering incident, IMAC and remote services for multiple food to go brands including Greggs, Starbucks and Burger King. You will also be responsible for carrying out general maintenance and repairs to a range of equipment within our Fuel retail sites as well as refurbishments and new installations.

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The successful candidate will be a self-starter, have good knowledge of POS & EPOS and thrive working under pressure. Due to the nature of the role, we are looking for a flexible and adaptable individual with a keen eye for detail.

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If you are passionate about IT engineering and are ready to take on a new challenge where you can apply your existing skills and knowledge, then this could be the perfect opportunity for you!

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<b>Please note:</b> there will be occasional travel to sites that may require for you to stay overnight to enable you to complete an install or refit (expenses will be covered by EG Group)

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Duties & Responsibilities:</b><br>

Visiting various sites to repair or maintain POS equipment across all brands

<br>Remove and reinstall POS equipment on refurbishment sites

<br><b>Install new equipment and carry out tests, such as:</b> network tests on new build sites

<br>Ensure that the company standardisation is always adhered to

<br>Manage call queues, keep tickets updated with latest actions and closing within SLA

<br>Fault diagnosis and reporting

<br>Completion of planned preventative maintenance programs

<br>Assess and report accidental damage for costing purposes

<br>Carry out site surveys to plan for safe installations

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This list is not exhaustive and may be added to or amended from time to time

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<b>Candidate Requirements:</b><br>

Must hold a full UK drivers licence (company car and Laptop will be provided)

<br>Willingness to travel to different sites across the South of England and possibly further if required

<br>Technical understanding and background in repairs and fault finding

<br>Natural problem solver with great attention to detail

<br>Ability to communicate with all levels of staff during site visits

<br>Methodical diagnostic approach

<br>Knowledge of EPOS systems – troubleshooting HW and SW

<br>Knowledge of POS solutions

<br>Knowledge of Wi-Fi Access points

<br>Full training will be provided but prior experience is advantageous

<br>Own tools would be preferred but not essential

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Benefits & Rewards

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EG Group Discounts - up to 15% off at our stores and food to go restaurants

<br>ASDA Discount Card – 10% off all ASDA stores

<br>EG Cares

Benefits - exclusive discounts across 900 retailers

<br>Smart Health – 24/7 online GP access, health checks and health and wellbeing support

<br>Employee Assistance Programme – access to our Wellbeing Centre which offers emotional & practical support including free financial advice

<br>Learning & Development – access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career at EG Group

<br>Waterside Café - freshly prepared meals at affordable prices

<br>Free Secure Car Parking

<br>Dress Down Fridays

<br>Prayer and Ablution Facilities

<br>Cycle to Work / Shower Facilities

<br>Work Anniversary Rewards

<br>Free Eye Test

<br><b>Select & Drive:</b> Car Leasing Scheme

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Who are EG Group?

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United Kingdom-based EG Group is a leading independent convenience retailer, which has established partnerships with global brands such as Starbucks, Cinnabon, KFC, Subway, Greggs, SPAR, and Burger King, as well as a focused portfolio of proprietary brands. The business has an established pedigree of delivering an excellent Grocery & Merchandise, Foodservice and Fuel proposition in all the markets in which it operates and currently employs more than 50,000 colleagues working in over 6,600 sites across the UK&I, Europe, USA and Australia. The group has enjoyed significant growth, with 2021 revenues exceeding $26bn as well as serving over one billion customers annually.

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Please note, the successful applicant will be subject to a completed DBS check which will be funded by EG Group.